Once the items are delivered:
If the item received falls under the above criteria, we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving your order: send an email to firstname.lastname@example.org with your order id, item name, and images of the item. Our staff will review and send you a replacement item.
Product status for which we accept returns:
We only accept returns in new condition. That means if the product is damaged, dirty, torn... by you but not by us or the shipping process, it will not be accepted by us..
Return frame times:
Your return request must be created within 30 days from the delivery date. If you request returns outside of that timeframe, we are sorry to decline your request.
How to return items?
To return your item, you must send a request for returns and include your order number id to email@example.com. We will send you a return shipping label to your email address. You can download and print the label and send the item to it.
We do not charge restocking fees.
Returns shipping fee?
You do not have to pay return shipping fees in the event that the item is defective, not as described or damaged in transit.
In the event that you return an item due to dissatisfaction with the product or you change your mind, you must pay the shipping costs. Shipping fees are set by the shipping companies. We will deduct shipping from your return amount.
After we receive your item, we will send you a refund of your payment for this order.
If you request a refund for an item during the above timeframe but you can't return it to us for some reason, please get in touch-but any refund will be at our discretion.
If you haven’t received a refund yet, first check your PayPal or bank account again.
If you use a credit or debit card for payment, then contact your credit, debit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.