Q: Can I order CDs with the collections? How about printed catalogs?
A: We don't offer CDs and catalogs any more. It's much cheaper and faster to download the images, back them up on CDs and print out catalogs on your own (a perfect PDF catalog goes along with each collection). It's the license for use that matters and our licenses are lifetime and royalty-free, securely stored in ours and Digital River's databases.

Q: I ordered some collections months ago but lost all of the images by accident. Is my license still worth? Is there a way to get the images back?
A: By purchasing our images you are getting lifetime license to the purchased content so it is certain that your license is still worth. As for the images themselves, just contact us and we'll manually setup download for you at no additional cost.

Q: Are there any limits related to usage of your images?
A: Yes, please read Terms of Use before ordering. In a nutshell, as long as you don't resell the images themselves you are free to use the images any way you like.

Q: I provide design services and want to use some of your images for my design work. Do my customers have to purchase images that I used for designs that I provided them with although I already paid for them?
A: No, one license (purchased by you or your client) is enough. Please notice however that your clients won't be allowed to resell the product again without purchasing a new license. Therefore, license may be partially transferred only once.

Q: I am manufacturer of t-shirts/stickers/badges/etc and want to print your images on them. Does your Terms of Use cover this kind of usage or do I have to pay additionally for that?
A: We don't require any additional payment for this kind of usage.

Q: I can't open images in my vector application.
A: Our images are tested with several different software applications and on various PC and Mac platforms and they should always work, however we noticed that different versions of the same software (Corel Draw, for example) would import our images with Open command while others would import them with Import command. Please try both. To make sure you will be able to use our images, please test free samples before you buy.

Please send email to support at cliparter.com for any other question not covered by this FAQ.